About Warranty:
We provide a 12-month warranty.
Note: (All accessories and Phones with man-made damage and being soaked in water are not in the warranty range)
But we don"t offer a warranty if customers disassemble the phone or repair the phone without permission. Please show us the problem in detail with the IMEI code in the video, we will give the best solution.
(Please don"t remove the R-PHONE sticker 20 days after you receive it, otherwise no warranty)
After-sell Service:
1. Items returned within 15 days after delivery can be replaced or refunded. For a full refund, please send back the product with full accessories in the package. For repair or replacement, please send only the phone without any accessories.
2. Items returned 15-30 days after delivery, no refund, only repair then send it again.
About Damage or Empty Package:
Please open the parcel in post-officer"s presence, If the parcel is damaged or empty(stolen), please ask the post office to provide official certifications, especially the claim request paper.
And please take a complete unpacking video and weight video for everything. Or you will not get a full refund, because we sent by Aliexpress online shipping way, all have Proof of delivery
About Clearance the custom:
1. We don"t pay any customs fees(TAX), this is International customs duties, buyers need to afford it by themselves if any.
If buyers don"t pay tax and the packages are returned or lost, we don"t take any responsibilities(no refund).
2. For the package declaration, buyers can contact us if any specific requests.